FAQ
- How do I place an order?
To place an order, simply browse our products, select your desired items, choose the appropriate size and color, and click “Add to Cart.” When you’re ready to purchase, go to your cart and click “Checkout” to complete your order.
- What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, Google Pay, and gift cards issued by our store.
- What are your shipping options and costs?
We offer several shipping options including standard and express shipping. Shipping costs vary based on destination and shipping methods selected. We offer Free Standard shipping on all USA orders over $50 and international shipping over $200.
Standard shipping cost USA: $6
Standard shipping cost internationally: $25
- How long does shipping take?
Standard shipping in the USA typically takes 3–7 business days while express shipping takes 1–3 days. International shipping takes between 7–14 days to arrive.
- Where do you ship from?
Our warehouse is located in Tampa, FL, USA.
- How can I track my order?
After placing an order, you’ll receive an email from us when your package has been dispatched, along with a tracking number to follow its progress.
- Do I need to pay import duties?
No, we’ve got you covered! All international orders are duty-free, meaning we handle all duties and taxes for you.
- How do I find the right size?
Each product page includes a size chart specific to that item. Please refer to the “size chart” for guidance.
- What materials are used in your sportswear?
Our sportswear is made from high-quality, performance fabrics like moisture-wicking polyester, spandex blends for stretch, and breathable mesh. Detailed fabric information is available on each product page.
- How do I care for my sportswear?
Care instructions are provided on the product label and the product page. Generally, we recommend machine washing in cold water and air drying to preserve the fabric’s quality.
- Are your products ethically made?
Yes, we are committed to ethical manufacturing. Our products are made in facilities that comply with fair labor practices and environmental standards.
- What is your return policy?
We want you to love your purchase, but if for any reason you’re not completely satisfied, we offer a 14-day return policy.
You have 14 days from the date of delivery to return any unworn, unwashed, and undamaged items with the original tags still attached. Once we receive and inspect the returned item, we’ll process your refund. Please note, shipping costs are non-refundable, and return shipping fees may apply.
If you need assistance or have any questions, feel free to reach out to our customer service team on info@jumpersworldsportswear.com. We’re here to help!
