Terms & Conditions

1. Scope

These terms and conditions apply to all orders placed through our online store, which is intended for use by consumers only. A consumer is defined as any individual entering into a legal transaction primarily for personal purposes, not related to their commercial or professional activities. An entrepreneur refers to any individual or legal entity conducting a transaction as part of their business or professional operations.

2. Contract Partner, Formation of Contract, and Correction Options

The purchase agreement is made with Loyalty Clothing. By listing products in our online store, we make a binding offer to enter into a contract. You can place items in your shopping cart without commitment and review or correct your selections before finalizing your order. The contract is formed when you accept our offer by clicking the order button. After placing your order, you will receive a confirmation email.

3. Contract Language and Storage

The contract can be concluded in German or English. We store the contract details and will send you the order information along with our terms and conditions. You can also view these details in your customer account.

4. Delivery Terms

In addition to product prices, shipping costs may apply, which are displayed during the order process. We deliver via shipping only and do not offer in-store pickups or delivery to parcel stations.

5. Payment Options

Visa
Mastercard
Maestro
American Express
Shop Pay
Apple Pay
Google Pay
PayPal

6. Retention of Ownership

The goods remain our property until full payment is received.

7. Damages During Transport

If your order arrives with visible damage, please report it to the delivery service immediately and contact us. Failure to do so does not affect your legal rights or warranty claims, but it helps us with any claims against the carrier or insurance.

8. Warranties and Customer Service

8.1 Liability for Defects: Legal provisions regarding defect liability apply.
8.2 Additional Warranties: Information on any extra warranties, if applicable, can be found with the product description or on relevant pages in our store.

9. Liability

We are fully liable for damages caused by us, our legal representatives, or agents in cases involving:

Injury to life, body, or health
Intentional or grossly negligent misconduct
Promises of guarantees (if applicable)
Situations covered by product liability law

In cases of minor negligence involving essential contractual obligations, our liability is limited to foreseeable damages. Any other claims for damages are excluded.

10. Dispute Resolution

The European Commission provides a platform for online dispute resolution, which can be accessed here. We are not obligated or willing to participate in dispute resolution proceedings before a consumer arbitration board.