Refund policy

Jumpers World Sportswear – Return & Refund Policy

Effective Date: April 27 2026

At Jumpers World Sportswear, we are committed to delivering premium-quality performance apparel. If you are not fully satisfied with your purchase, we’re here to help. Please review our return and refund policy below.

1. Eligibility for Returns

You may request a return if the following conditions are met:

  • The item was purchased directly from Jumpers World Sportswear (website or official channels).

  • The return request is made within 14 days of receiving your order.

  • The item is unused, unworn, unwashed, and in its original condition.

  • All original tags, packaging, and labels are intact.

  • Proof of purchase (order confirmation or receipt) is provided.

2. Non-Returnable Items

The following items are not eligible for return:

  • Items marked as Final Sale or Clearance

  • Gift cards or promotional items

  • Items that have been worn, damaged, or altered

  • Underwear or hygiene-sensitive products (if applicable)

3. Return Process

To initiate a return:

  1. Contact our support team at info@jumpersworldsportswear.com with:

    • Order number

    • Reason for return

    • Photos (if item is damaged or defective)

  2. Once approved, you will receive:

    • Return instructions

    • Return shipping address

  3. Ship the item back within 7 days of approval.

Note: Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Refunds

Once your return is received and inspected:

  • You will be notified of approval or rejection.

  • If approved, a refund will be issued to your original payment method within 5–10 business days.

  • Shipping fees are non-refundable, unless the return is due to our error.

5. Exchanges

We offer exchanges for:

  • Incorrect sizes

  • Defective or damaged items

To request an exchange:

  • Follow the return process above

  • Specify the desired replacement (size or product)

Exchanges are subject to stock availability.

6. Damaged or Incorrect Items

If you receive a defective or incorrect item:

  • Contact us within 48 hours of delivery

  • Provide photos as evidence

We will cover:

  • Return shipping

  • Replacement or full refund

7. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again

  • Contact your payment provider (processing times may vary)

  • If the issue persists, contact us at info@jumpersworldsportswear.com

8. International Returns

For international orders:

  • Customers are responsible for return shipping costs and any customs duties.

  • We recommend using a trackable shipping service.

9. Contact Us

For any questions regarding returns or refunds, contact:

Jumpers World Sportswear Support
Email: info@jumpersworldsportswear.com
Response Time: 24–48 hours

10. Policy Updates

Jumpers World Sportswear reserves the right to update or modify this policy at any time. Changes will be reflected on this page with an updated effective date.

We appreciate your trust in Jumpers World Sportswear and are committed to ensuring your satisfaction.